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100% Satisfaction Guaranteed!
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Our Site is Secured
Note: When Placing your order make
sure you have cookies enabled in your browser, otherwise your
shopping cart will appear empty.
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Privacy Policy
When you order from us, we ask for your name, your billing address
and your email address for us to personalize the service to you.
When your place an order with Ink Cartridge City, we ask for your
name, your billing address, the address for shipment of the order,
your credit card number and expiration date and your e-mail address.
We realize the importance and privacy of this information and
thus your information is kept on a secure server to protect it
from outside parties. We will not sell or give your names or information
to outside parties. We use the information for the purpose of
processing your orders, for statistical purposes to better serve
your needs, and to notify you of special offers that may be of
interest to you. In the event you do not wish to receive promotional
email from Ink Cartridge City, please click the "remove me
from your list" link on the email we send you.
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Delivery Time & Shipping
Free Ground Shipping on orders of $65.00 or more!
Normal shipping is within 24 hours on regular business days.
We may switch between shipping carriers at our discretion to provide
better service to our customers.
$4.95 FLAT GROUND SHIPPING - Most orders are received
within 3 business days but it may take up to 7 days for delivery,
and may be shipped via either ups ground or usps. Customer will
be notified via e-mail, of the shipping method utilized. Delivery
time varies depending on your location with respect to our warehouse
located in Texas.
Shipping charges are calculated by the total weight of the product
(s), once you proceed to order and have entered your "shipping
to" information.
Priority Mail (2 to 3 Days not Guaranteed) Shipping Charges are
$4.95 for packages up to 0.5lb.
Orders paid with a check will not be processed until funds from
your checking account are cleared (usually 5 business days).
You can find out what your shipping charges will be, before entering
any credit card information, by selecting the products you want,
and entering the "ship to" information and the shipping
method (Ground, 2nd Day, Next Day).
Currently we can not process international orders other than to
AE, APO, AP, FPO or Canada.
We use billing address verification for all transactions. All
orders with billing addresses not matching your bank information
will be immediately cancelled.
To avoid shipping delays please enter your billing information
exactly as it appears on your credit card statement or your check.
If a back order does occur it will not be charged to your
account until it is shipped.
We now Ship to Canada! Orders to Canada are shipped via US Postal
Service and may take up to three weeks for delivery.
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Shortages
Please inspect your order carefully. Shortages must be
reported to Ink Cartridge City within 48 hours of receipt.
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Returns Policy
Your satisfaction is guaranteed. All our products are guaranteed
to be free from manufacturing defects.
Liability under this guarantee is limited to replacing a
product found to be defective under normal use. If for any reason
a return must be made, it must be pre-authorized by Ink Cartridge
City. All non-defective products must be in their original packaging
and condition (re-sellable as new). Any item return must be done
within 30 days of receipt of your order. Please pack carefully.
We can not credit you for merchandise damaged in return shipping.
All new items returned for credit or refund will incur
a 15% restocking fee.
Shipping Charges can not be credited.
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Frequently Asked Questions for Refill kits:
Click Here
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Contact us:
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Office Hours
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Someone can answer your calls Mon.-Fri., 8:30 am - 5:30pm Mountain
Standard Time. The phone number is (915) 581-8060 and the fax
number is (915) 581-8069. Calls recorded after business hours
will be returned as soon as possible.
For Technical Support:
Call Ink Cartridge City @ (915) 581-8060
Fax Ink Cartridge City @ (915) 581-8069
or contact us: Click here
Come by:
5400 N. Mesa, Ste. G
El Paso, TX 79912
For Sales information: Click here
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